Terms + Conditions

Confirming an order with Hot Rock accepts your acceptance of these terms + conditions
 

Deposit

To confirm your booking a deposit of an estimated value will be required within 14 days
after a reservation has been requested. Your function cannot be guaranteed if this deposit does not
occur. This amount will be deducted from your final account.
 

Confirmation of Guests

Final confirmation of guests attending will be required 3 business days prior to the event. This number will
be the minimum catering charge.
 

Method of payment

Payments can be made by cash, cheque, credit cards or EFT . A 2.5% merchant fee will apply on all
credit card transactions.
 

Cancellations

In the instant that you need to cancel your event the following conditions apply.
If a cancellation is made 8 weeks prior the event a full refund of the deposit will apply.
If an event is cancelled 7 days prior to the event this will incur a 100% loss of the total quote.
 

Menus

Our menus are seasonal and are subject to availability of produce. We reserve the right to vary menus
and pricing based on current market price without notice. All menu pricing is for food only and is inclusive
of GST. Final menu selection/changes is requested 3 weeks to the function date.
 

Delivery  or  Transport Charges

All catering orders can be subject to either a delivery or transport charge.
 
Delivery and transport charges are based upon location, kilometres from Newcastle and time of delivery to the location.
 

Staff Charges

We recommend that a staff person be present during your event to ensure quality control. While we try to
ensure that there is no variation from our quoted prices, if during your event, unforeseen labor is required,
or you request to extend the scheduled times, overtime charges for each staff member and each
additional hour will apply. These additional charges will be invoiced separately and this new account will
have terms of seven days.
 

Invoice Accounts

Invoiced accounts which are not paid within the agreed terms will incur an interest charge of 19.5% per month. 
 

Equipment hire

Any breakages, loss or damage caused to hired equipment or the venue will be the responsibility of the
booking client. The booking client is responsible for the replacement cost of any such items and costs
involved are calculated at replacement cost. All goods are to be returned by the due date or additional
charges will apply. All hired items are subject to a delivery charge based on a rate for various locations.