Confirming an order with Hot Rock accepts your acceptance of these terms + conditions.
Deposit
To confirm your booking a deposit of an estimated value will be required within 14 days after a reservation has been requested. Your function cannot be guaranteed if this deposit does not occur. This amount will be deducted from your final account.
Confirmation of Guests
Final confirmation of guests attending will be required 3 business days prior to the event. This number will be the minimum catering charge.
Method of Payment
Payments can be made by cash, cheque, credit cards or EFT . A 2.5% merchant fee will apply on all credit card transactions.
Cancellations
In the instant that you need to cancel your event the following conditions apply.
If a cancellation is made 8 weeks prior the event a full refund of the deposit will apply. If an event is cancelled 7 days prior to the event this will incur a 100% loss of the total quote.
Menus
Our menus are seasonal and are subject to availability of produce. We reserve the right to vary menus and pricing based on current market price without notice. All menu pricing is for food only and is inclusive of GST. Final menu selection/changes is requested 3 weeks to the function date.
Delivery or Transport Charges
All catering orders can be subject to either a delivery or transport charge.
Delivery and transport charges are based upon location, kilometres from Newcastle and time of delivery to the location.
Staff Charges
We recommend that a staff person be present during your event to ensure quality control. While we try to ensure that there is no variation from our quoted prices, if during your event, unforeseen labor is required, or you request to extend the scheduled times, overtime charges for each staff member and each additional hour will apply. These additional charges will be invoiced separately and this new account will have terms of seven days.
Invoice Accounts
Invoiced accounts which are not paid within the agreed terms will incur an interest charge of 19.5% per month.
Equipment Hire
Any breakages, loss or damage caused to hired equipment or the venue will be the responsibility of the booking client. The booking client is responsible for the replacement cost of any such items and costs involved are calculated at replacement cost. All goods are to be returned by the due date or additional charges will apply. All hired items are subject to a delivery charge based on a rate for various locations.